How to get technical help on the STO Arcgames forum. The official STO forum troubleshooting section. = Important Game files exes in the Star Trek Online folder Make sure your anti-malware program active defenses is not interferring with the STO game files. Make sure all the game's exes are in your PC's Firewall exceptions. Pull down menu of Gameplay Proxy, has choices of US, EU, None. Use Force Verify in the STO launcher Options to check the files integrity in STO, when you have troubles. Use Safe Mode in the STO launcher Options, when you have troubles. Enabled it means patching will be quicker and you get in game quicker, but you may get longer map transisitions as it patches in the bits it missed out and causes errors between map moves. Use the troubleshooting compatibility options in Windows OS. Arc simply provides some additional services that make life easier, such as the ability to easily buy in-game currency and to redeem game related item codes.- Make sure you are running the game as Administrator or account with administrator rights. Playing Star Trek Online without using Arc is not a major inconvenience. This squarely points to the problem being caused directly or indirectly by the Arc game launcher. However, if you go directly to the installation directory for Star Trek Online and bypass the Arc game launcher altogether and click directly upon the GameClient.exe file, then the game launches without a problem every time. Does it occur after a Windows update? Or a Star Trek Online or Arc client update? A video driver update? I’ve tried doing a file integrity test on the existing installation of the game but the bug will occur again shortly afterwards even if everything checks out. It does seem to be somewhat random and capricious.Īs this has happened to me, I have spent some time trying to determine what factors cause the “black screen bug”. However, the problem may occur again after exiting the game or it may not. Relaunching the game from Arc a second time often resolves the issue and the game starts. If this occurs, you need to press ctrl+alt+del to bring up the Task Manager and manually click “End Task” to terminate the frozen GameClient.exe file. If you use the Arc game launcher to log into your Perfect World Entertainment account and then start Star Trek Online from the list of games, you will randomly get a black screen rather than the Cryptic logo and the game loading. However, it is one of those bugs that is a low level source of annoyance for most and for a few unlucky players a major impediment to playing Star Trek Online. For most players it is not unresolvable and there is a workaround. Over the last year an intermittent bug has been plaguing the MMORPG, Star Trek Online.
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